Customer Support System
MTI Mobile service ensures that your MTI products operate efficiently and benefit from the most up-to-date system and application software. MTI Mobile comprehensive suite of services are designed to meet your business needs and assist you managing solutions required to maintain high-quality network performance while controlling operational costs.
Minimize delays while reducing support costs
You want your advanced network to run as reliably as possible. But if you depend on the standard product warranties alone, you could face potential delays in problem resolution and dissatisfied end-users.
MTI Mobile Support Agreement takes you beyond basic warranty support and offers you:
- Remote technical support 24/7.
- Online technical support. This includes access to web-based tools and, in some cases, live chat.
- Optional features to customize support. You can get your out-of-warranty hardware repaired and advance product replacements. You can also include on-site technical support.
Through MTI Mobile Customer Support System our Customers will be able to gain access to a broad variety of useful resources and tools:
- Trouble Ticketing
- Knowledge base
MTI Mobile Customer Support System is a total Customer Care solution built on the philosophy that our Customers are the center of our attention in all aspects and as such need access to all data from a single source whether of technical or commercial nature to certain extent.